в комментах там вроде все понятно
вот это?
; Autopause will pause a queue member if they fail to answer a call
; no: Member will not be paused
; yes: Member will be paused only in the queue where the timeout took place
; all: Member will be paused in all queues he/she is a member
;autopause=yes
;
; Autopausedelay delay autopause for autopausedelay seconds from the
; last call if a member has not taken a call the delay has no effect.
;autopausedelay=60
;
; Autopausebusy controls whether or not a queue member is set as paused
; automatically upon the member device reporting busy. The autopausedelay
; option applies. Defaults to 'no'.
;autopausebusy=no
;
; Autopauseunavail controls whether or not a queue member is set as paused
; automatically upon the member device reporting congestion. The autopausedely
; option applies. Defaults to 'no'.
;autopauseunavail=no
;